Appointments and Exclusivity
All services are offered by appointment only.
Clients can expect exclusive time with me – I do not work on several clients in parallel whenever possible.
Appointments cancelled less than 24 hours in advance will be charged at 50% of the expected service price.
In case of repeated short-notice cancellations, I reserve the right to request a deposit or to refuse further bookings.
If I need to cancel an appointment, I will inform you as early as possible and offer you an alternative date.

Underage Clients
I do not perform chemical hair treatments on clients under the age of 18.

Prices and Payment
The prices listed on my website serve as a general guideline.
Depending on the effort required and the condition of your hair, the actual price may differ.
The exact price will be given to you in a personal consultation before your treatment.

Vouchers and Discounts
Gift vouchers are available in the salon and online. Vouchers are valid for services only, not for product purchases.
The validity of a voucher is two (2) years.
Students up to the age of 28 receive a 15% discount on my services.

Punctuality
Your appointment guarantees you exclusive time.
If you arrive late, your appointment will not automatically be extended.
It may not be possible to carry out all requested services within the shortened time.
Please consider the parking situation so that you can arrive on time.

Allergies
Please inform me immediately before your treatment about any allergies or reactions to hair color or hair care products.
I do not take responsibility for any reactions caused by undisclosed allergies or sensitivities.

Photos
Photos shown on my website or social media channels are for inspiration only.
They are not a guarantee for specific results, as hair color always depends on many individual factors.
I will always work within the possibilities your current hair condition allows.

Results
The results agreed upon during consultation are not binding.
I use my experience and skills to achieve the best possible outcome, but unexpected reactions can lead to variations.
Transparency from the client side is also important.
If previous hair treatments are not disclosed during consultation, achieving the desired result may not be possible. In such cases, I accept no responsibility.

Durability
Hair is a natural product.
I provide individual advice on hair care and routines to support long-lasting results.
However, many factors (hair history, structure, care, washing frequency, external influences, etc.) affect durability.
For this reason, I cannot give any guarantee on the longevity of services.

Complaints
If you are not satisfied with your haircut or chemical service, you are entitled to a correction.
Please call me or come by the salon within 7 days, so I can assess the situation in person.
I aim to make sure you are happy, and I ask for respectful communication so we can find a solution together.

Liability
FantasyHairzone does not take responsibility for clothing, bags or valuables of clients.

 The same applies to damage or stains on clothing caused by the client’s own fault.